Senior Product Support Manager
Core
Lead and manage Construction Industries deployment and field support teams for technology products, focusing on customer onboarding, training, and service excellence.
Role type
Senior Product Support Manager (Regional Services)
Builds
Technology product deployments and field support services for construction machinery
Domain
Construction equipment and autonomous/automation technology
Deliverable
client delivery
Required skills
leadership of field service teams, data-driven decision making, customer onboarding and training management, quality feedback loop management, partnership development, performance analysis
Preferred skills
6 Sigma Green Belt, product/customer support experience, quality management, aftermarket experience, telematics knowledge, site grading technology knowledge, site network capabilities knowledge, site safety systems knowledge
Technologies
telematics, site grading technologies, site network capabilities, site safety systems
Responsibilities
Ensure service excellence through strong customer focus and effective leadership of field service teams, Establish effective linkages and partnerships with business partners and internal functions, Develop and analyze data to identify opportunities for improving performance and customer experience during customer onboarding, Manage quality feedback loops to communicate lessons learned on quality defects
Seniority
Senior, hands-on IC with leadership responsibilities