Customer Experience Associate- HMSA (Remote, must reside in Hawaii)
Core
Customer advocate supporting members and providers by handling healthcare benefits inquiries, administering intake documentation, and facilitating care services.
Role type
Customer Experience Associate (Call Center)
Builds
Member and provider support services
Domain
Healthcare / Insurance
Deliverable
client delivery
Required skills
Customer service, medical information research, simultaneous talking and typing, data entry, crisis call handling, routine referrals and triage, system navigation, operational improvement identification
Preferred skills
Call center experience, healthcare domain knowledge
Responsibilities
Handle incoming/outgoing calls regarding healthcare benefits and claims, research and communicate medical information to providers and members, identify and respond to crisis calls, facilitate routine referrals and triage, assemble and enter patient information into delivery systems, meet call center metrics and service standards
Seniority
Individual Contributor, entry to mid-level