Customer Support 1
Core
Handle routine to complex customer inquiries via phone, in-person, or digital channels for members, clients, and partners, resolving issues and processing transactions.
Role type
Entry-level customer support representative
Builds
Customer service interactions and transaction processing
Domain
Insurance and healthcare benefits
Deliverable
client delivery
Required skills
problem-solving, decision-making, internet knowledge, MS Office proficiency, verbal communication, written documentation, multitasking, rapport-building
Preferred skills
experience in call center, insurance, or retail industries
Responsibilities
Respond to inquiries, research and resolve complaints, educate customers on product value, identify customer trends, maintain service standards, process claims, and support sales representatives
Seniority
Entry-level, 1-2 years experience
