Operations Manager - Care Services
Core
Provide operational leadership and direction for Care Management teams to ensure patients receive the right care at the right time, optimizing processes to reduce avoidable readmissions and emergency department utilization.
Role type
Senior Operations Manager, Care Services
Builds
Care management programs and workflows for patient care coordination
Domain
Healthcare / Care Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Supervisory/managerial leadership, clinical practice management, budget accountability, regulatory compliance, care transition strategy design, data analysis for program evaluation, team mentorship and development
Preferred skills
BSN or MSW degree, Case Management or Care Coordination experience, RN Case Management or Social Work background, hospital or clinical setting experience
Technologies
Care management software, clinical data systems
Responsibilities
Lead daily care management operations including clinical practice and budget accountability, develop and deploy care transition strategies to avoid readmissions, facilitate continuing education and research for the care management team, mentor and coach team members to enhance decision-making and problem-solving skills, develop performance expectations and goals focusing on service quality and cost, contribute to the design of care management programs in coordination with department leadership
Seniority
Manager, hands-on operational leadership
