Care Connector
Core
Assist patients and members in resolving clinical concerns, navigating social determinants of health, and managing crisis situations through motivational interviewing and resource identification.
Role type
Senior IC care coordinator (behavioral health)
Builds
Patient/member support plans and crisis resolution pathways
Domain
Healthcare + Behavioral Health
Deliverable
client delivery
Required skills
motivational interviewing, problem solving, crisis triage, social determinants of health navigation, resource identification, data collection, outbound calling, eligibility verification
Preferred skills
training delivery, policy interpretation, team building
Technologies
multiple computer programs
Responsibilities
Assess clinical issues and concerns, manage crisis situations, provide assistance with social determinants of health, complete resolution for patient inquiries, obtain data for statistical reports, coordinate with internal departments, collect data on special needs organizations, prepare letter communications, provide team training, explore covered benefits and community resources, complete outbound calls for eligibility issues
Seniority
Entry-level, hands-on IC