Customer Service Representative - Fashion Show
Core
Provide friendly in-store customer service, process transactions, handle returns/exchanges, and support order pickup at Nordstrom.
Role type
Frontline retail associate (customer service)
Builds
In-store customer experience and sales transactions
Domain
Retail / Fashion
Deliverable
product features
Required skills
Customer relationship building, POS system proficiency, transaction processing, return/exchange handling, multitasking in fast-paced environments, basic training delivery
Preferred skills
Empathy, sound judgment, physical stamina for lifting and movement
Technologies
MS Windows, iOS, Android, POS systems
Responsibilities
Resolve customer inquiries and concerns, process accurate transactions and ticketing, support order pickup, train new hires on register operations, maintain inventory accuracy, promote loyalty programs
Seniority
Entry-level / Individual Contributor