Customer Service Representative - King of Prussia
Core
Frontline retail associate providing friendly service, processing transactions, handling returns, and supporting order pickup at a Nordstrom store.
Role type
Customer Service Representative (Retail Associate)
Builds
In-store customer transactions, returns, and order fulfillment
Domain
Retail / Customer Service
Deliverable
product features
Required skills
POS system proficiency, transaction processing, return/exchange handling, customer relationship building, multitasking in fast-paced environments, basic training delivery
Preferred skills
Ability to mentor new hires, physical stamina for continuous movement and lifting up to 25 lbs
Technologies
MS Windows, iOS, Android, POS systems
Responsibilities
Resolve customer returns and exchanges, process accurate transactions, support order pickup inquiries, troubleshoot customer concerns, promote loyalty programs, train new hires on register operations
Seniority
Entry-level / Individual Contributor