Data Analyst 3, Customer Feedback Analytics (Hybrid, Seattle)
Core
Transform unstructured customer feedback into actionable insights using text analytics, LLMs, and advanced statistical methods to drive business decisions at Nordstrom.
Role type
Senior IC data analyst (customer feedback & text analytics)
Builds
Scalable text analytics workflows, classification models, and strategic customer insight reports
Domain
Retail + Customer Experience Analytics
Deliverable
production ML models
Required skills
SQL, Python/R, BigQuery, Natural Language Processing (NLP), LLMs, Sentiment Analysis, Data Visualization (Looker/Tableau), Version Control (Git)
Preferred skills
Customer feedback platforms, Behavioral data integration, AI-assisted coding tools
Responsibilities
Develop and validate text classification methods and sentiment models; Build repeatable datasets and tools for scalable analysis; Translate complex findings into strategic recommendations for senior leaders; Partner with stakeholders to define success metrics and align on priorities; Mentor junior analysts on analytics and AI tool usage
Seniority
Senior, hands-on IC
