Customer Service Representative - Natick Mall
Core
Frontline retail associate providing direct customer service, transaction processing, and returns/exchanges at a mall location.
Role type
Entry-level retail sales associate
Builds
In-store customer transactions and loyalty program engagement
Domain
Retail / Customer Service
Deliverable
product features
Required skills
POS system proficiency, cash handling, customer relationship building, multitasking in fast-paced environments, basic training delivery
Preferred skills
Experience mentoring new hires, familiarity with mobile operating systems (iOS/Android)
Responsibilities
Process transactions and handle returns/exchanges, resolve customer inquiries with empathy, promote loyalty programs, train new hires on register operations, maintain inventory accuracy, adhere to security and privacy protocols
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