Senior Manager, Identity Security Operations (Hybrid - Seattle)
Core
Senior leader owning the end-to-end operational engine for enterprise identity platforms, ensuring health, reliability, and security posture for Nordstrom's identity services.
Role type
Senior Manager, Identity Security Operations
Builds
Enterprise identity platforms (Microsoft Entra ID, Active Directory, Okta, SailPoint, BeyondTrust) and operational services
Domain
Retail / Identity Security Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Enterprise identity platform operations, ITIL-aligned operations, major incident command, access lifecycle management, budget and headcount planning, vendor relationship management, audit and compliance ownership, team leadership and succession planning
Preferred skills
Retail industry experience, major platform migration experience, passwordless/FIDO2 operational patterns, global distributed team leadership, CISSP/CISM/SC-300/ITIL certifications
Technologies
Microsoft Entra ID, Active Directory, Okta, SailPoint, BeyondTrust, SSO, MFA, SAML, OIDC, OAuth, Conditional Access
Responsibilities
Own strategy, operating model, staffing plan, budget, and multi-year operational roadmap for Identity Security Operations; Lead managers and senior ICs to build bench strength and succession; Set and hold bar for operational excellence including SLAs, KPIs, and executive reporting; Own major incident command, problem management, and change governance; Own access lifecycle operations at scale including joiner-mover-leaver, provisioning, deprovisioning, MFA, and privileged access; Drive automation agenda to convert repeatable work into engineered capabilities; Partner with Engineering to define transition-to-operations standards; Own vendor, managed-service, and licensing relationships; Serve as senior escalation point for audit, regulatory, and compliance engagements
Seniority
Senior Manager, hands-on leadership with people management
