Concierge
Core
Single point of contact for homeowners, managing the service lifecycle from scheduling to post-install resolution.
Role type
Customer service coordinator (home improvement)
Builds
Residential window and door replacement services
Domain
Home improvement / Residential construction
Deliverable
product features
Required skills
Data entry, Microsoft Office, scheduling, conflict resolution, customer relationship management
Preferred skills
Time management, attention to detail, interpersonal skills
Responsibilities
Build relationships with homeowners, create job files, schedule technical measures and installations, coordinate with sales and service teams, resolve paperwork and change orders, conduct post-install surveys
Seniority
Entry-level, individual contributor
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