SENIOR UX RESEARCHER & PRODUCT EXPERIENCE, AI-NATIVE INCUBATOR
Core
Senior UX Researcher building accessible, innovative, and inclusive digital experiences for entrepreneurs within an AI-native incubator.
Role type
Senior UX Researcher & Product Experience Lead
Builds
Digital products and services for small and medium-sized business entrepreneurs
Domain
Banking / Financial Services / AI-native incubation
Deliverable
production ML models | product features | dashboards & analysis
Required skills
End-to-end UX research program ownership, coaching teams to conduct user research, rapid weekly discovery cycles, deep foundational research, translating user data into actionable business recommendations, Design Thinking facilitation, cross-functional partnership building, thought leadership in user-centric design, Design System contribution
Preferred skills
Knowledge of banking or financial sector
Technologies
Interviews, surveys, usability tests, card sorting, A/B testing, focus groups, heat maps, user journey mapping, heuristic evaluation, competitive analysis, guerrilla testing, co-creation workshops
Responsibilities
Define digital product vision through a user-centric lens, own the full UX research toolkit, run research at two speeds (fast cycles and deep studies), turn user needs into business opportunities, build partnerships across design and product, lead Design Thinking workshops, build a research culture by coaching the team, provide thought leadership across the organization, collaborate with other research groups, contribute to the Design System
Seniority
Senior, hands-on IC with mentorship responsibilities
