Head of Client Administration and Account Success, MD - State Street Investment Management
Core
Senior leader driving growth, client strategy, and operational excellence for the U.S. Institutional business at State Street Investment Management.
Role type
Senior IC Head of Client Administration and Account Success
Builds
U.S. Institutional business growth, client retention strategies, and cross-functional operational models
Domain
Asset Management / Institutional Investment Management
Required skills
Strategic leadership, client retention strategy, commercial growth, cross-functional collaboration, governance and risk management, organizational effectiveness, institutional client segmentation, sales enablement, business planning
Preferred skills
MBA or advanced business/finance/management qualification, experience with public/corporate pensions/endowments/sovereign entities, large-scale business transformation leadership
Technologies
AI-enabled solutions for sales effectiveness and client engagement
Responsibilities
Define and execute strategic priorities for client management and business growth; lead institutional client retention strategy and account planning; drive commercial initiatives and partnerships; coordinate executive engagement programs and client outreach; oversee governance, risk, and operational processes including onboarding and compliance; develop high-performing teams and foster a collaborative culture
Seniority
Senior, hands-on IC
