Associate Systems Analyst, Senior Associate
Core
Provide frontline technical support and customer service for Charles River's SaaS Operations clients, including Application Management, Hosting, and Compliance Services.
Role type
Senior Associate Systems Analyst (Customer Support)
Builds
High availability SaaS Operations services for financial clients
Domain
Financial Services / SaaS Operations
Deliverable
client delivery
Required skills
technical troubleshooting, customer service, Windows administration, networking, databases, multi-priority management, analytical problem-solving
Preferred skills
electronic trading systems, FIX protocol, financial software, Salesforce administration
Responsibilities
investigate and resolve client-reported issues, coordinate with internal teams and vendors, maintain tracking systems documentation, provide off-hours support
Seniority
Mid-level, hands-on IC
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