Global Head of Professional Services (Technical Implementation Services) Managing Director
Core
Lead global delivery and oversight of technical implementation services for Charles River Investment Management Solution, managing a team of consultants and practice managers to ensure successful, on-budget, on-schedule client implementations.
Role type
Senior IC/Manager, Global Head of Professional Services (Technical Implementation)
Builds
Enterprise investment management software solutions (State Street Alpha) for institutional clients, wealth management, and hedge funds.
Domain
Financial Services / Investment Management / Software Implementation
Deliverable
production ML models | product features | client delivery
Required skills
Technical implementation management, team leadership (10+ consultants), financial system implementation, client relationship management, cross-functional process development, project lifecycle management, AI adoption in implementation, sales support (estimates/SOWs), strategic planning.
Preferred skills
Investment industry knowledge (financial instruments, workflows), hands-on technical problem solving, mentoring and training staff, stakeholder liaison with Sales/R&D/Engineering.
Technologies
State Street Alpha, AI tools, Blockchain (mentioned as emerging tech context)
Responsibilities
Oversee staff and client projects, hire and mentor team, achieve revenue/utilization targets, conduct technical project reviews, liaise with Sales and R&D, present implementation methodology to prospects, prepare estimates and SOWs, set technical direction including AI adoption, ensure policy adherence.
Seniority
Senior, hands-on IC with management responsibilities