Trading Systems Production Support Specialist, Assistant Vice President
Core
Senior hands-on individual contributor providing critical production and operational support for traders, portfolio managers, and investment teams in a fast-paced, high-pressure environment.
Role type
Senior hands-on IC Trading Systems Production Support Specialist
Builds
High availability and timely resolution of production issues for front-office trading, OMS, EMS, and market data platforms
Domain
Financial Services / Capital Markets / Trading Systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
L2 production support, major incident management, trading lifecycle knowledge, SQL, Unix/Linux, Shell scripting, FIX protocol, SWIFT protocol, API integration, XML/JSON, ServiceNow, ITIL practices, cloud support (AWS/Azure), AIOps, observability tools, self-healing automation, AI-SRE practices
Preferred skills
Experience with equities, fixed income, FX, derivatives, ETFs, multi-asset front office environments, DevOps, SRE, platform engineering, AI-powered operational assistants, autonomous remediation workflows
Technologies
SQL, Unix/Linux, Shell scripting, Autosys, ServiceNow, AWS, Azure, FIX, SWIFT, XML, JSON, AIOps tools
Responsibilities
Provide hands-on L2 production support for front-office trading, OMS, EMS, and market data platforms; Serve as primary business-facing IC point of contact for traders and investment professionals; Diagnose issues across order capture, routing, execution, booking, allocations, confirmations, and post-trade handoffs; Lead major incidents and coordinate cross-functional teams; Troubleshoot complex application, data, database, messaging, and infrastructure issues; Partner with development, infrastructure, vendor, and business teams to drive permanent fixes; Create or support self-healing agents, automated runbooks, and AI-assisted workflows; Maintain SOPs, runbooks, knowledge articles, and operational metrics
Seniority
Senior, hands-on IC