Application, Infrastructure & Service Management, Officer
Core
Provide technical support, diagnose software issues, and manage complex operational escalations for CRIMS trading systems.
Role type
Senior IC application support engineer (trading systems)
Builds
CRIMS trading platform stability and operational support
Domain
Financial Services / Investment Management / Trading Systems
Required skills
SQL, structured programming languages, database administration (MS SQL Server, Oracle, Sybase), technical troubleshooting, analytical problem solving
Preferred skills
Financial Services Investment Management/Trading domain knowledge, System Development Life Cycle (SDLC), cloud migration (Azure), observability tools, scripting, XML, disaster recovery planning
Technologies
MS SQL Server, Oracle, Sybase, Azure, CRIMS, Teams, Email
Responsibilities
Respond to technical assistance requests via Teams/Email, diagnose software issues and recommend solutions, manage escalation services for complex CRIMS issues, provide feedback to Product Engineering on operational issues, prepare environment sizing and configuration documents for customer migrations, conduct research on third-party software issues, maintain detailed logs of customer interactions
Seniority
Mid-level, hands-on IC