Client 360 Application Support Engineer (L3), Officer
Core
L3 Application Support Engineer ensuring stability and reliability of a cloud-native, data-intensive application on AWS and Databricks.
Role type
Senior L3 Application Support Engineer
Builds
Production stability and operational resilience for a global financial services platform
Domain
Financial Services / Cloud Data Engineering
Deliverable
production ML models | product features | dashboards & analysis
Required skills
L3 incident ownership, root cause analysis, AWS services (S3, IAM, EC2, Glue, CloudWatch), Databricks job monitoring, SQL for data validation, Python/Shell scripting, ITIL concepts, CI/CD familiarity
Preferred skills
MS degree, 8+ years experience, Apache Spark exposure, advanced automation design
Technologies
AWS, Databricks, ServiceNow, Jira, Python, Shell, SQL
Responsibilities
Own end-to-end resolution for high-severity production incidents, monitor application health and data pipelines, perform incident triage and RCA, validate batch job completion, create and maintain L3 runbooks, partner with engineering on long-term fixes
Seniority
Senior, hands-on IC