Application Support Analyst, Charles River Development, Officer
Core
Investigate complex business and technical issues across investment workflows, system configurations, integrations, and databases to resolve challenges for asset managers.
Role type
Application Support Analyst
Builds
Charles River IMS, an enterprise investment management platform
Domain
Institutional asset management, fund management, private wealth
Deliverable
client delivery
Required skills
root-cause analysis, SQL querying, relational database management, investment workflow knowledge, system configuration troubleshooting, log analysis, stakeholder communication
Preferred skills
FIX protocol knowledge, market data integration experience, scripting (Python/Java/C#), financial certifications (CFA/IMC)
Technologies
Microsoft SQL Server, Oracle, Charles River IMS
Responsibilities
Investigate complex business and technical issues spanning investment workflows and integrations; Analyze application logs and database records to identify root causes; Distinguish software defects from configuration or data issues; Collaborate with Product Engineering on software defects and enhancement requests; Provide clients with best practice guidance and workarounds; Escalate significant risks or service-impacting issues.
Seniority
Mid-level, hands-on IC