L2 Systems Analyst, SaaS Operations, Officer
Core
Client-facing L2 Systems Analyst managing production of Charles River IMS systems for Asia Pacific clients within State Street's SaaS/Managed Services offerings.
Role type
L2 Systems Analyst (SaaS Operations)
Builds
Hosted and non-hosted Charles River IMS solutions for institutional investment, wealth management, and hedge fund clients.
Domain
Financial Services / Investment Management / SaaS Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Charles River IMS administration, MS SQL Server/Oracle/Sybase database configuration and operations, system availability monitoring, application and database performance tuning, daily operational processing monitoring, patch management, version upgrades, problem support and resolution, business continuity/disaster recovery assistance, client onboarding support, vendor partnership management, process improvement, 3rd party tool implementation and automation.
Preferred skills
Financial Services Investment Management/Trading systems experience, portfolio management background, server/OS/network/scripting/XML knowledge, job scheduling software, system monitoring software.
Responsibilities
Provide expert remote management and support for client production systems; assist clients with optimal system use, user administration, and parameter configuration; monitor system availability and performance; manage patches and upgrades; support disaster recovery; assist with new client transitions; collaborate with vendors and internal teams; implement automation tools; provide periodic out-of-hours support.
Seniority
Mid-Senior, hands-on IC