Patient Service Specialist | Outpatient Radiology| Vanderbilt Imaging Services | One Hundred Oaks
Core
First point of contact for patients and visitors in outpatient radiology, managing registration, scheduling, financial clearance, and front-end operations to ensure accurate identification and efficient patient flow.
Role type
Front-office Patient Service Specialist (Outpatient Radiology)
Builds
Patient access and revenue cycle processes for outpatient imaging clinics
Domain
Healthcare / Radiology / Patient Administration
Deliverable
product features
Required skills
Patient registration, appointment scheduling, insurance verification, financial collection, call management, medical records documentation, HIPAA compliance, multitasking, attention to detail
Preferred skills
Healthcare or medical office experience, open-ended questioning techniques, knowledge of payer hierarchies
Responsibilities
Welcome patients and manage check-in/out processes, schedule and modify appointments, answer calls and route inquiries, verify insurance and collect payments, prepare patient charts and scan documents, maintain cash drawer accountability
Seniority
Entry-level to Mid-level, individual contributor