Smart Card and Door Access Operator
Core
Manage smart card and door access requests, maintain access records, and support secure facility and system access for users.
Role type
Smart Card and Door Access Operator
Builds
Secure access management services for facilities and systems
Domain
IT Operations / Physical Security
Required skills
IT operations, service desk, access management, ticketing systems, ITIL practices, process adherence, issue investigation, stakeholder coordination
Preferred skills
Smart card/door access systems, BMC Helix, SAP operational processes, ITIL Foundation certification, identity administration training, enterprise operations experience
Technologies
BMC Helix, SAP
Responsibilities
Process smart card and door access requests; Maintain accurate access records and audit trails; Perform card production and access updates; Monitor and troubleshoot access issues; Escalate incidents to technical teams; Support process improvements and audits
Seniority
Individual Contributor, operational level