L3 - Collaboration & Tenant Platform Specialist
Core
Technical escalation point (Tier-3/SME) for the enterprise Collaboration ecosystem, resolving major incidents and administering tenant/platform configuration. (via careerplan.io/jobs/R-64703-1-l3-collaboration-tenant-platform-specialist-at-kyndryl)
Role type
Senior IC Collaboration Platform Specialist
Builds
Enterprise Collaboration services (Teams, Exchange, SharePoint, OneDrive, Zoom, Entra ID)
Domain
IT Services / Microsoft 365 Collaboration
Required skills
Microsoft 365 Collaboration (Teams, Exchange, SharePoint, OneDrive), Entra ID (MFA, Conditional Access, RBAC), PowerShell, Microsoft Graph API, ITIL practices (Incident/Problem/Change), Root Cause Analysis
Preferred skills
Okta/SSO concepts (SAML/OIDC), Zoom Admin, Adobe Admin Console, Apple Business Manager, PIM
Technologies
Microsoft 365, Entra ID, Okta, Zoom, Adobe Admin Console, Apple Business Manager, PowerShell
Responsibilities
Resolve major and complex incidents, drive root-cause analysis and durable fixes, administer collaboration tenant/platform configuration, ensure security and compliance
Seniority
Senior, hands-on IC
