Solutions Specialist
Core
Provide front-line technical support and market access solutions for trading and market data products to diverse customers in the securities industry.
Role type
Solutions Specialist (Market Data & Trading Systems)
Builds
Trading and market data products for global exchanges
Domain
Capital Markets / Securities Industry / Network Infrastructure
Deliverable
client delivery
Required skills
network fundamentals (TCP/IP, Multicast), troubleshooting connectivity and latency, market data and securities industry knowledge, front-line customer support, system health monitoring, competitor activity analysis
Preferred skills
ITIL best practices, internet-based information delivery systems, Canadian Securities Course, Traders Training Course, bilingualism
Technologies
Netscout, Wireshark
Responsibilities
troubleshoot network and application connectivity issues, certify client technology, monitor Trading and Market Data systems health, coordinate customer communications, gather market intelligence for product management, participate in Business Continuity and Disaster Recovery plans
Seniority
Mid-level, hands-on IC