Senior Fraud & Claims Operations Representative
Core
Handle complex and high-risk fraud and claims cases in a fast-paced call center environment, reviewing account activity and assessing risk to deliver trusted outcomes.
Role type
Senior Fraud & Claims Operations Representative
Builds
Fraud risk mitigation and claims resolution for Wells Fargo customers
Domain
Financial Services / Fraud Detection
Required skills
Fraud detection and investigation, Credit card fraud handling, Identity theft case management, Risk assessment, Regulatory compliance knowledge, High-volume case management, Critical thinking, Problem-solving
Preferred skills
Financial services fraud experience, Risk-based decision making, Process improvement, Team collaboration, Knowledge sharing
Responsibilities
Manage complex fraud and claims cases across multiple claim types, Serve as a key escalation point for sensitive customer situations, Prioritize work in a high-volume environment, Support team members by sharing knowledge and best practices, Collaborate across teams to strengthen investigations
Seniority
Senior, hands-on IC
