Branch Operations Coordinator NY Nyack Office
Core
Support customer experience by processing and approving teller transactions, sharing digital solutions, and making introductions to bankers in a retail banking branch.
Role type
Branch Operations Coordinator
Builds
Daily operational activities for the National Branch Network
Domain
Retail Banking / Consumer Lending
Required skills
transaction processing, customer service, issue resolution, cash handling, fraud identification, policy adherence, scheduling support, complaint resolution, risk mitigation
Preferred skills
mobile banking education, retail compliance controls, loss prevention, team motivation, military experience (personnel benefits, orders, HR, recruiting)
Technologies
mobile banking platforms, digital solutions
Responsibilities
Process and approve teller transactions, support branch manager with operational tasks and scheduling, resolve daily teller line issues, escalate customer concerns, identify financial needs, motivate team to meet objectives
Seniority
Entry-level to Junior