Customer Service Representative - Fresh Graduates
On-site
Core
Support Wells Fargo clients with banking inquiries and account queries via phone, text, chat, and video in a high-volume environment.
Role type
Associate Customer Service Representative
Builds
Customer support interactions and issue resolution for Wells Fargo clients
Domain
Banking and Financial Services
Deliverable
client delivery
Required skills
Empathy, English communication, routine task execution, system navigation, escalation
Preferred skills
Background in Banking, Finance, Management, Communication Arts, Commerce, or Mathematics
Responsibilities
Answer customer inquiries, resolve account issues, adhere to compliance policies, escalate complex questions, interact with internal and external teams, work graveyard shifts and holidays
Seniority
Entry-level (Fresh Graduate)