Associate Customer Service Representative - Credit Cards - Bilingual (Spanish/English)
Core
Support customers with credit card and consumer lending products via phone, text, chat, and video chat to resolve inquiries and issues.
Role type
Associate Customer Service Representative (Contact Center)
Builds
Customer support interactions for credit card and consumer lending products
Domain
Financial Services / Consumer Lending
Deliverable
client delivery
Required skills
Bilingual Spanish/English proficiency, Customer service experience, Fast-paced environment adaptability, Multi-channel communication, Computer system navigation
Preferred skills
Military experience, Internet/mobile/social media technology knowledge, Metric-driven performance
Responsibilities
Answering customer inquiries, Resolving customer problems, Navigating multiple computer systems, Escalating complex issues to senior employees, Adhering to work guidelines and regulations
Seniority
Entry-level / Associate
