Senior Branch Product Support Representative - Consumer Core (Part-Time)
Core
Provide expert procedural support and first-contact resolution for internal branch employees on consumer banking transactions, policy compliance, and account maintenance.
Role type
Senior Branch Product Support Representative (Consumer Core)
Builds
Internal support for branch operations and consumer banking products
Domain
Banking / Consumer Finance
Deliverable
product features
Required skills
Branch operations experience, customer service, policy and procedure adherence, risk mitigation, transaction processing, system navigation, problem-solving
Preferred skills
Financial customer service experience, complex problem-solving, PC proficiency, multitasking in call center environments
Responsibilities
Support branch employees with product expertise and procedural guidance; Perform moderately complex customer support tasks including wire transactions and account maintenance; Review consumer branch policies for accuracy and risk; Escalate non-routine questions to leaders; Provide feedback on system outages and policy updates
Seniority
Senior, hands-on IC