Systems Operations Senior Manager (SRE, Production Ops, Operational Excellence)
Core
Lead Platform teams for site reliability engineering (SRE), production operations, and operational excellence to drive platform availability, resiliency, stability, and incident management for critical systems.
Role type
Senior IC manager (SRE/Production Ops/Operational Excellence)
Builds
Secure, reliable, scalable, and compliant technology services supporting mission-critical enterprise applications
Domain
Financial Services / Enterprise IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SRE practices, Incident Management, Problem Management, Change Management, Service Management, Operational Risk, ITIL Frameworks, Platform Operations, Application Support, Major Incident Leadership, Vendor Management, Budget Management, Team Leadership, Automation Strategy, AIOps, Observability, Disaster Recovery, Business Continuity Planning
Preferred skills
Experience managing globally distributed teams, Military experience, Experience with highly regulated environments
Technologies
AIOps, predictive analytics, observability, deployment automation, runbook automation, intelligent monitoring
Responsibilities
Lead multiple platform support and production operations teams; Establish operational strategy, SLOs, SLIs, and governance frameworks; Provide executive leadership during major incidents and outages; Drive adoption of SRE principles and automation to reduce operational toil; Ensure compliance with enterprise operational risk, security, audit, and regulatory requirements; Manage operational budgets, vendor relationships, and resource planning; Lead, coach, and develop managers, engineers, and operations professionals.
Seniority
Senior, hands-on IC with management responsibilities
