Lead Systems Operations Engineer - Production Support
Core
Lead complex systems initiatives, provide high-level systems consultation, and ensure the availability of a stable platform for development and technology teams.
Role type
Lead Systems Operations Engineer (Production Support & SRE)
Builds
Automated software, product upgrades, change management solutions, and self-healing/resiliency patterns for core business solutions.
Domain
Banking / Systems Operations / DevOps / Site Reliability Engineering
Deliverable
production ML models | product features | infrastructure
Required skills
Systems Engineering, Technology Architecture, Application Monitoring (Logs, Metrics, Events, Traces), Observability, CI/CD, Configuration Management, Linux, Database (Oracle SQL, Mongo DB), Agile, Networking, Incident Management, Capacity Planning, Release Management, Chaos Engineering, SLO/SLI/Error Budget management, Automation Scripting (Python, Shell), Web Services
Preferred skills
Cloud platform deployment, Java application support, Autosys, Abinitio, Service Now, JIRA, NDM, SFTP
Technologies
AppD, Splunk, ELK, APM, Grafana, Prometheus, Jenkins, Gradle, Groovy, Maven, Ansible, Oracle SQL, Pl/SQL, Mongo DB, Linux, Python, Shell Scripting, Autosys, Abinitio, Service Now, JIRA, NDM, SFTP
Responsibilities
Design, code, test, and deliver software to automate manual operations; Partner with application teams to establish SLOs and apply site reliability principles; Identify application patterns and analytics for service level objectives; Design automated upgrades and change management solutions; Troubleshoot priority incidents and facilitate blameless post-mortems; Run chaos experiments; Measure reliability stack using SLI, SLO, and Error budget; Ensure permanent closure of incidents.
Seniority
Senior, hands-on IC with leadership responsibilities
