Field Service Technician/Dallas-Fort Worth, TX.
Core
Provide on-site technical support, maintenance, and troubleshooting for pharmacy automation hardware and software systems at client locations.
Role type
Field Service Technician (Medical Technology)
Builds
Pharmacy automation solutions for healthcare facilities
Domain
Healthcare / Medical Technology / Pharmacy Automation
Deliverable
physical/clinical work
Required skills
hardware repair and disassembly, electrical diagnostics with multimeters, basic computer networking, Windows OS support, mechanical proficiency, customer service
Preferred skills
ghosting and re-imaging processes, router/switch configuration, XML file editing
Technologies
Windows 2000/XP/7/10/11, Microsoft Office, Salesforce Field Service Lightning
Responsibilities
Deliver customer service and resolve technical issues at client sites, instruct customers on product operation and maintenance, collaborate with regional service teams to resolve complex issues, document issues and resolutions in Salesforce.
Seniority
Mid-level, hands-on IC