Customer Service Supervisor
Core
Lead and coach a team of retail specialists to drive sales, manage operational expenses, and ensure store KPIs (revenue, merchandising, inventory, health & safety) are met.
Role type
Retail operations team lead (supervisor)
Builds
Retail store operations and customer experience
Domain
Retail / Consumer Electronics
Deliverable
product features
Required skills
Team leadership, sales goal achievement, operational expense management, inventory management, KPI oversight, inclusive culture building
Preferred skills
Training and certification development
Responsibilities
Motivate and inspire team to respond to customer concerns, cultivate an inclusive team culture, oversee store KPIs, maintain healthy profit and loss
Seniority
Mid-level, hands-on IC