Sr Director, Information Systems
Core
Sr Director leading Engineering Excellence and Operations (EXO) to transform engineering and technology operations, connecting transformation, modernization, and operations to enterprise partners.
Role type
Sr Director, Engineering and Operations Effectiveness
Builds
Unified engagement model, demand pipeline, vendor contract strategy, delivery center of excellence, and operational metrics.
Domain
Insurance / Technology Operations / Engineering Transformation
Deliverable
production ML models
Required skills
Strategic planning, vendor and contract management, delivery leadership at scale, AI fluency, metrics and data judgment, stakeholder management, change catalyst experience, influence without authority, Agile at scale, budget management, talent management.
Preferred skills
Experience with DORA-style delivery metrics, AI tooling for process change, managing service agreements and tiered service models.
Technologies
AI tooling, Agile frameworks, DORA metrics, Managed Services platforms.
Responsibilities
Own EXO's Unified Engagement Model and emerging demand end-to-end; manage vendor and technology contract strategy; build and lead the delivery center of excellence; define and govern metrics and reporting; lead the Delivery Lead team; direct staff to implement complex systems and projects.
Seniority
Senior, hands-on IC with strategic leadership
