General Liability Claim Representative
Core
Manage, evaluate, and process General Liability claims to resolve customer issues efficiently and accurately.
Role type
General Liability Claim Representative
Builds
Resolved claims and settlements for policyholders and claimants
Domain
Insurance / Property Casualty
Deliverable
client delivery
Required skills
General Liability claims handling, coverage analysis, liability determination, settlement negotiation, fraud identification, regulatory compliance, stakeholder communication, claims software proficiency
Preferred skills
Bodily injury liability experience, complex claims management, policy interpretation, analytical problem-solving
Responsibilities
Provide quality claim handling including customer contacts, investigation, evaluation, reserving, and resolution; Communicate with policyholders, claimants, providers, and stakeholders to gather information and provide updates; Determine claim eligibility, coverage, liability, and settlement amounts; Ensure accurate and complete documentation of claim files; Identify and escalate potential fraud or complex claims; Coordinate with internal teams such as investigators, legal, and customer service
