Manager, Quality & Performance Standards, Travelers Residual Markets
Core
Manage quality control, audit, operational performance, and documentation for Travelers Residual Markets' workers' compensation assigned risk portfolio across four disciplines.
Role type
Manager, Quality & Performance Standards (Insurance)
Builds
Quality assurance and operational consistency for multi-state workers' compensation assigned risk portfolios
Domain
Insurance / Workers' Compensation / Assigned Risk
Required skills
Workers' compensation expertise, assigned risk market knowledge, quality control program leadership, state plan change implementation, audit management, mentorship, cross-functional collaboration
Preferred skills
CPCU or AIC designation, NCCI framework experience, bureau states experience, complex portfolio ownership
Technologies
NCCI frameworks, bureau systems, state plan management tools
Responsibilities
Own operational activities for assigned states including technical oversight; track and implement circulars and state plan changes; plan and execute self-audits; drive corrective actions for complex clients; mentor junior consultants; improve performance standards documentation; serve as subject matter expert for Underwriting; monitor carrier performance and support NCCI bid process
Seniority
Manager, hands-on IC with team coordination