Senior Data Scientist - Customer Experience GenAI
Core
Design, build, and evaluate Generative AI solutions, reusable tools, skills, and agents to enhance customer experience and solve business problems using advanced statistical techniques and machine learning.
Role type
Senior IC Data Scientist (Generative AI)
Builds
Production-ready GenAI tools, skills, agents, and workflows for Customer Experience
Domain
Insurance / Generative AI / Customer Experience
Deliverable
production ML models | product features
Required skills
Generative AI fundamentals, prompt design, RAG pipelines, fine-tuning, hallucination mitigation, advanced statistical modeling, data storytelling, mentoring
Preferred skills
Actuarial science background, machine vision, natural language processing, deep learning
Technologies
Statistical software, data science tools, large data set research frameworks
Responsibilities
Design and build reusable GenAI tools and agents; prototype emerging AI capabilities; communicate insights to stakeholders; mentor less experienced talent; support rollout and enablement of AI tools
Seniority
Senior, hands-on IC with mentorship responsibilities