Sr. Software Engineer - Applied AI
Core
Lead the development of cutting-edge AI product development and agentic workflows for GEICO's Unified Communications Service Engineering group, focusing on automating business processes and enhancing contact center experiences for 20,000 agents serving 80 million customers.
Role type
Senior IC Applied AI Software Engineer (LLMs & Agentic Workflows)
Builds
Production AI systems, intelligent assistants, and agentic workflows for voice, chat, text, and email contact center experiences.
Domain
Insurance / Generative AI / Contact Center Automation
Deliverable
production ML models | product features
Required skills
Python, LangChain, LangGraph, LlamaIndex, Hugging Face, OpenAI/Anthropic APIs, agentic workflow design, knowledge graphs, vector databases, distributed systems, system architecture, production AI delivery, mentorship
Preferred skills
Domain-tuned LLMs, retrieval architectures, regulated domain experience (insurance/finance), Java ecosystem (Spring AI), AI safety & governance
Technologies
LangChain, LangGraph, LangSmith, LlamaIndex, Hugging Face, OpenAI API, Anthropic API, Vector Databases, Knowledge Graphs, Spring AI
Responsibilities
Identify and prioritize AI opportunities to automate business processes; Design and ship applied AI solutions for high-value workflows; Build agentic workflows that orchestrate tools and APIs; Own production systems for scalability and resilience; Leverage knowledge graphs for reasoning and context retrieval; Partner across functions to co-create scalable AI solutions; Mentor engineers in AI and LLM design; Drive innovation in models and reasoning techniques; Influence architecture and deployment strategies; Experiment and evaluate rigorously in production environments; Model best practices for AI safety and governance.
Seniority
Senior, hands-on IC with mentorship responsibilities