Manager, Customer Experience (CX) - Personal Insurance Auto
Core
Manager bridging Customer Experience and Auto product teams to translate customer insights into product improvements.
Role type
Manager, Customer Experience (CX)
Builds
Auto product experiences and customer journey maps
Domain
Insurance (Personal Insurance Auto)
Deliverable
product features
Required skills
experience management, market research, user experience design, experience analytics, data analysis, journey mapping, OKR management
Preferred skills
insurance industry knowledge, human-centered design principles
Technologies
none stated
Responsibilities
Analyze industry trends and customer data to identify experience pain points; Develop knowledge of Auto product roadmap; Build and maintain journey maps; Represent customer perspective in product forums; Collaborate with cross-functional teams to gather experience data; Support chapter-level and product specific OKRs
Seniority
Manager, hands-on IC