Head of Global Resource Management
Core
Lead the assessment, design, implementation, and evolution of a global resource management operating model to align people, skills, and delivery locations with client engagements.
Role type
Senior IC Head of Global Resource Management
Builds
Enterprise resource management operating model, demand/capacity plans, workforce strategies, and global delivery capabilities
Domain
Professional services (Audit, Tax, Consulting)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Resource management leadership, global professional-services operations, operating-model transformation, demand and capacity planning, workforce modeling, commercial judgment, global delivery and offshore integration, resource management systems and AI, executive influence, cross-functional partnership
Preferred skills
MBA or advanced degree in business/finance/analytics/human capital/operations
Technologies
Skills taxonomies, staffing or workforce platforms, dashboards, data governance, workflow design, automation, AI
Responsibilities
Design and implement future-state resource management operating model with clear governance and decision rights; Lead forward-looking demand and capacity planning using revenue, backlog, and pipeline data; Improve utilization and delivery economics through optimized staffing mix and cross-staffing; Integrate offshore talent into onshore-led engagements to expand global delivery; Reinforce cross-BU and cross-geography collaboration and talent mobility; Build an integrated workforce and recruiting plan translating revenue forecasts into resource requirements; Support sustainable careers by balancing short-term delivery needs with long-term development; Modernize resource management processes using Lean practices, AI, and automation; Manage flexible capacity including internal talent and independent contractors; Establish enterprise metrics, dashboards, and executive reporting to drive alignment and performance improvement
Seniority
Senior, hands-on IC