Microsoft Dynamics 365 F&O – SCM Manager
Core
Manage and support Microsoft Dynamics 365 Finance & Operations (SCM) systems for clients, ensuring stability and operational excellence in supply chain functions.
Role type
Senior IC Microsoft Dynamics 365 F&O SCM Manager
Builds
Production support for D365 F&O Supply Chain modules, incident resolution, and process documentation
Domain
Enterprise Resource Planning (ERP) / Supply Chain Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
D365 F&O SCM functional expertise, inventory management, procurement and sourcing, warehouse management, asset management, incident management, SLA monitoring, root cause analysis, software development life cycle support, multi-entity deployment knowledge, 3PL/EDI integration experience
Preferred skills
Business transformation project management, debottlenecking, Power Platform (Power Automate, Power Apps), D365 F&O SCM Asset Management
Technologies
Microsoft Dynamics 365 Finance & Operations, Crowe Metals Accelerator (CMA), Power Platform, EDI platforms
Responsibilities
Provide expert consulting and priority support for high-severity D365 F&O SCM cases; monitor and respond to incidents within SLAs; evaluate issues and collaborate on root cause analysis; prepare and maintain support and process documentation; support implementation of enhancements, hotfixes, and service updates; guide clients on best practices for configuration and internal controls; mentor junior team members
Seniority
Senior, hands-on IC with team mentorship
