Auto Liability Claim Representative
Core
Manage, evaluate, and process auto liability claims to resolve customer incidents efficiently while ensuring compliance with policies and regulations.
Role type
Auto liability claim representative
Builds
Resolved claims and settlements for auto insurance policyholders
Domain
Insurance / Property Casualty
Deliverable
client delivery
Required skills
Auto claims handling, coverage evaluation, liability determination, settlement negotiation, fraud identification, claims documentation, stakeholder communication
Preferred skills
Claims management software proficiency, complex claims resolution, analytical problem-solving
Responsibilities
Provide quality claim handling including customer contacts, investigation, reserving, and resolution; Communicate with policyholders, claimants, and providers to gather information; Determine claim eligibility and settlement amounts; Ensure accurate documentation of claim files; Identify and escalate potential fraud or complex claims; Coordinate with internal teams such as investigators and legal.
Seniority
Mid-level, hands-on IC