Behavioral Health Liaison (20% Travel: Macomb & Wayne)
Core
Develops behavioral health strategies and coordinates care for members with mental health and substance use needs, acting as a liaison between community mental health centers and the health plan.
Role type
Behavioral Health Care Management Liaison
Builds
Integrated care pathways and member access to behavioral health services
Domain
Healthcare / Behavioral Health / Managed Care
Deliverable
client delivery
Required skills
Behavioral health strategy development, risk assessment, care coordination, interdisciplinary collaboration, outreach and education, case analysis, regulatory knowledge
Preferred skills
Telephonic care support, crisis response experience, Assertive Community Treatment (ACT) experience, substance use disorder treatment experience, pediatric and adult care experience
Technologies
Microsoft Word, Excel, PowerPoint, shared care management systems
Responsibilities
Conduct member outreach and education regarding behavioral health services; assess risk and determine appropriate care strategies; connect members with providers for care transitions; monitor referral dispositions and follow-up activities; partner with care coordinators to address case management concerns; serve as a subject matter resource for internal teams.
Seniority
Mid-level, independent decision-maker