Lead Software Engineer–Omnichannel APIs
Core
Design, develop, secure, and enhance enterprise omnichannel APIs supporting high-impact, member-facing applications across digital and voice channels.
Role type
Lead Software Engineer (API Platform)
Builds
Scalable, resilient, and secure omnichannel API solutions for enterprise platforms
Domain
Healthcare technology / Enterprise API infrastructure
Deliverable
production ML models | product features | infrastructure
Required skills
Enterprise API design and development, API security and resiliency patterns, AI and AI-assisted engineering practices, modernization of production APIs, technical leadership and mentoring, production troubleshooting
Preferred skills
Omnichannel platform experience (web, mobile, contact center), cloud-native development and CI/CD, API testing tools (Postman, SoapUI), event-driven architecture and identity management
Technologies
API gateways, monitoring and alerting, infrastructure as code, generative AI, intelligent automation
Responsibilities
Design and maintain scalable omnichannel APIs; enhance security, resiliency, and performance; apply AI practices to accelerate development and automate testing; partner with cross-functional teams to deliver enterprise-aligned solutions; develop proofs of concept and reusable patterns; influence technical direction and solution strategy; provide Tier 3 support for critical production incidents
Seniority
Senior, hands-on IC with leadership responsibilities
