Lead Teller
Core
Act as a trusted advisor and primary troubleshooter for complex client servicing issues in a branch setting, transitioning clients to bankers for deeper financial conversations.
Role type
Lead Teller (Branch Banking)
Builds
Client relationships and operational efficiency for KeyBank branch customers
Domain
Retail Banking / Consumer Finance
Deliverable
client delivery
Required skills
cash handling, client relationship management, regulatory compliance, team coaching, scheduling, financial wellness education
Preferred skills
Notary License
Technologies
Windows-based PC applications, calculators
Responsibilities
Resolve complex client servicing issues, coach tellers on operational effectiveness, manage teller scheduling and staffing, balance cash drawers, transition clients to bankers, ensure branch compliance with security and audit controls
Seniority
Individual Contributor, supervisory level