Manager Of In Store Experience
Core
Execute vision and strategy for best-in-class associate and customer experiences across all retail locations, driving satisfaction, retention, and sales growth.
Role type
Manager of In-Store Experience
Builds
Consistent, high-quality service standards and engagement across retail stores
Domain
Retail operations and customer experience
Deliverable
product features
Required skills
Team leadership and development, Strategy execution, Customer insights and feedback analysis, Recognition program management, Store compliance and safety oversight, Cross-functional collaboration
Preferred skills
NPS/CSAT/VOC methodologies, Improving satisfaction and loyalty metrics
Technologies
Qualtrics
Responsibilities
Lead and develop the team by setting priorities, delegating work, coaching, and driving accountability; Develop and execute strategies to improve associate and customer experience; Lead customer feedback, reporting, and listening programs; Manage Store and Field recognition programs; Support store-facing safety, regulatory, and compliance programs; Partner with Operations, HR, Marketing, Safety, Digital, and other teams to simplify processes and improve the end-to-end store experience
Seniority
Manager, hands-on leadership