Customer Care Contract Specialist
Core
Provide administrative and operational support for the Power Grids Business, coordinating supply-only orders, shipments, and project documentation to ensure efficient delivery and high-standard customer service.
Role type
Administrative Contract Specialist (Supply Chain/Project Support)
Builds
Supply-only orders and project deliveries for the Power Grids Business
Domain
Energy infrastructure / Power Grids / International Supply Chain
Deliverable
product features
Required skills
order coordination, shipment logistics, project documentation, customs/shipping processes, KPI/SLA monitoring, process improvement, data recording, customer query resolution
Preferred skills
Microsoft Excel, SAP, international supply chain knowledge, graduate-level education or A-level equivalent with Maths/English
Technologies
Microsoft Office, SAP
Responsibilities
Coordinate customer orders and enquiries from quotation to after-sales support; Arrange shipments, tooling, and cranes for project sites; Maintain accurate project documentation and paperwork; Monitor and report on KPIs and SLAs; Assist with customer queries and issue escalation; Support continuous improvement of administrative processes.
Seniority
Individual Contributor, entry to mid-level