Analista Sênior de Faturamento
Core
Strategic and operational management of the billing process, ensuring execution within deadlines, delivery quality, and compliance with area indicators.
Role type
Senior Billing Analyst
Builds
Monthly billing plans, supplier performance monitoring, billing process improvements, and customer complaint resolution.
Domain
Utilities / Energy Distribution
Required skills
Strategic and operational planning, SAP CCS, indicator analysis, supplier management, complaint handling, process improvement
Preferred skills
Management of outsourced teams or suppliers
Technologies
SAP CCS, Office Suite
Responsibilities
Plan monthly billing schedules and monitor volumes/priorities; Ensure daily execution discipline and prevent deviations; Manage and monitor third-party suppliers for productivity and quality; Act as a reference for billing processes and problem resolution in SAP CCS; Track performance indicators and propose action plans; Handle 1st and 2nd level customer complaints; Identify and solve billing impact issues; Align with internal areas and suppliers on priorities and deadlines; Support leadership in operational decision-making.
Seniority
Senior, hands-on IC
