Assistente de Cobrança II
Core
Customer relationship management and debt collection for utility clients, focusing on financial negotiations, complaint resolution, and account regularization.
Role type
Senior IC debt collection specialist
Builds
Customer account regularizations and financial recovery plans
Domain
Utilities / Energy distribution
Deliverable
client delivery
Required skills
customer relationship management, financial negotiation, complaint resolution, CRM system usage, credit recovery analysis, financial indicators monitoring, data entry in corporate systems, process documentation
Preferred skills
electricity sector knowledge, billing and collection processes, ANEEL regulations, advanced Excel, portfolio analysis, continuous improvement initiatives
Responsibilities
Handle customer inquiries and resolve financial demands, negotiate debts and financial agreements, analyze and resolve complaints within deadlines, manage customer portfolios and track pending items, update customer records in corporate systems, organize and control area documents and processes, monitor performance indicators to improve customer experience