Senior Technical Program Manager
Core
Provide Tier 1 and Tier 2 support for Jira Cloud users across Mastercard programs, ensuring seamless onboarding, issue resolution, and vendor coordination.
Role type
Senior Technical Program Manager (Jira Cloud Support)
Builds
Operational excellence in Jira Cloud adoption and integrated tool workflows
Domain
Enterprise Software / Agile Project Management
Deliverable
Dashboards & analysis
Required skills
Jira Cloud administration, enterprise migration program management, CRQ process execution, stakeholder coordination, data analysis with Domo/EazyBI, Confluence documentation
Preferred skills
Experience with Aha! and Rally, knowledge of CAB processes, OKR tracking
Technologies
Jira Cloud, Aha!, Rally, Domo, Confluence, Remedy
Responsibilities
Handle Remedy tickets and user escalations, facilitate program onboarding and license validation, conduct demos and office hours, troubleshoot configuration and data sync issues, execute CRQ planning for schema updates, coordinate with vendors on plugin issues, monitor and clean up orphaned work items
Seniority
Senior, hands-on IC